Privacy Policy

Last updated: 11 February 2026

Techie Australia Limited (ABN 52 642 843 549) ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website at techie.org.au, creating an account, donating a device, making a financial contribution, volunteering, or applying for support, you consent to the collection and use of your information as described in this policy.

1. Information we collect

1.1 Information you provide

We may collect the following personal information when you interact with us:

  • Account registration: name, email address, phone number, password (stored securely and encrypted)
  • Device donations: donor name, email, phone, address, device type, brand, model, condition, and any notes you provide
  • Financial donations: donor name, email, donation amount, and whether you elect to cover processing fees. Payment card details are collected and processed directly by Stripe and are never stored on our servers.
  • Applications for support: name, email, phone, address, household details, reason for request, and supporting information
  • Organisation registration: organisation name, ABN, type, address, website, description, and authorised contact details
  • Volunteer applications: name, email, phone, skills, availability, motivations, and any additional information you share

1.2 Information collected automatically

When you visit our website, we may automatically collect certain information, including:

  • IP address and approximate geographic location
  • Browser type and version, device type, operating system
  • Pages visited, time spent on pages, and referring URLs
  • Cookies and similar tracking technologies (see Section 7)

2. How we use your information

We use personal information for the following purposes:

  • To process device donations, financial contributions, and support applications
  • To create and manage your account on our portal
  • To match donated devices with individuals and organisations in need
  • To communicate with you about your donations, applications, or volunteer activities
  • To issue tax-deductible donation receipts
  • To improve our website, programs, and services
  • To analyse website usage and trends via analytics tools
  • To comply with our legal and regulatory obligations
  • To prevent fraud and ensure the security of our platform

3. How we share your information

We do not sell your personal information. We may share your information with:

  • Stripe: our payment processor, to facilitate financial donations. Stripe's use of your data is governed by the Stripe Privacy Policy.
  • Email service providers: to send transactional emails such as donation confirmations, account notifications, and receipts.
  • Partner organisations: we may share limited information (such as your name, contact details, and device requirements) with approved partner organisations to coordinate device delivery and support services. We only share what is necessary to fulfil the service.
  • Analytics providers: to understand how our website is used and to improve the user experience. Analytics data is aggregated and does not directly identify you.
  • Government and regulatory bodies: where required by law, such as reporting obligations to the Australian Charities and Not-for-profits Commission (ACNC) or the Australian Taxation Office (ATO).

4. Data storage and security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Your data is stored on secure servers. Passwords are hashed and never stored in plain text. Payment information is handled exclusively by Stripe and is not stored on our systems.

While we take all reasonable precautions, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security of your personal information.

In the unlikely event of a data breach that poses a serious risk to your personal information, we will notify you and the OAIC as required under the Notifiable Data Breaches scheme.

5. Data retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to meet our legal, accounting, and reporting obligations. When personal information is no longer needed, we will take reasonable steps to securely destroy or de-identify it.

6. Your rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Correct any inaccurate, out-of-date, or incomplete information
  • Request deletion of your personal information, subject to our legal obligations
  • Withdraw consent for marketing communications at any time
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the APPs

To exercise any of these rights, please contact us at hello@techie.org.au. We will respond to your request within 30 days.

7. Cookies and tracking

Our website uses cookies and similar technologies to improve your browsing experience and to analyse site usage. Cookies are small text files stored on your device by your browser.

We use the following types of cookies:

  • Essential cookies: required for the website to function correctly (e.g. session authentication)
  • Analytics cookies: help us understand how visitors interact with our website so we can improve our content and services

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

8. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16 without parental consent. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact us

If you have questions about this Privacy Policy or wish to make a complaint, please contact us:

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).